Legal

These Terms of Service apply when you use powderos.app or engage Powder OS to provide website, design, development, hosting, maintenance or related services. In these terms, Powder OS means the service provider identified in the proposal, order form or service agreement for your project. By accepting a proposal, paying an invoice that refers to these terms, or continuing to use the services after receiving them, you agree to the Agreement described below.

1. The Agreement

The Agreement consists of the documents accepted by both parties, including any proposal, order form, statement of work or service agreement, these Terms of Service, and any policy expressly incorporated into those documents.

If the documents conflict, the more specific signed or accepted commercial document takes priority over these terms. A description on this website is general information only and does not become a commitment unless it is included in your Agreement.

Using this website does not by itself appoint Powder OS or create a client relationship.

2. Business customers and authority

Our services are primarily designed for businesses. If you accept an Agreement for an organisation, you confirm that you have authority to bind that organisation. You must be at least 18 years old to enter an Agreement in your own name.

3. Scope and delivery

We will provide the services and deliverables described in the Agreement. The Agreement should identify the project scope, launch fee, subscription plan, included pages or features, revision rounds, ongoing allowances, third-party services, target timing and any customer dependencies.

Dates are estimates unless the Agreement expressly states that a date is fixed. Delivery depends on timely access to content, credentials, feedback, approvals and other items we reasonably request. Customer delays may move the delivery schedule.

Work outside the agreed scope requires written approval and may be quoted separately. This includes major redesigns, new page families, custom applications, extensive content production, filming, photography, complex integrations, additional locations and production beyond an included allowance.

4. Subscription term and renewal

Unless the Agreement says otherwise, each plan begins with a 12-month initial term. Monthly billing changes the payment schedule, not the length of that commitment.

An eligible customer may accept a longer term in writing in exchange for a reduced launch fee. A longer term is never automatic.

After the initial term, the subscription continues month-to-month unless the Agreement states another renewal arrangement. Either party may end a month-to-month subscription by giving at least 30 days' written notice.

5. Fees and payment

Fees are charged in Australian dollars unless the Agreement states otherwise. The applicable tax treatment will be shown in the Agreement or invoice.

The launch fee covers the agreed strategy, content organisation, design, development, configuration, testing and launch work. Subscription fees cover the ongoing services and allowances described in your plan.

If an annual-payment option is offered and accepted, the 20% annual discount applies only to the subscription component paid upfront. It does not apply to launch work, third-party charges, add-ons, usage charges or separately quoted production unless stated in writing.

You must pay invoices by their due date. If an undisputed amount is overdue, we may pause work or suspend affected services after giving written notice and any cure period required by the Agreement or applicable law. Suspension does not remove payment obligations that have already accrued.

Third-party usage charges, paid media, premium assets, transaction fees, messaging costs and external platform subscriptions are excluded unless expressly listed in your proposal or included in your plan allowance.

6. Your responsibilities

You must:

• provide accurate, complete and timely instructions, content, access and approvals
• make decisions and nominate an authorised contact for the project
• ensure that material you provide is lawful, accurate and not misleading
• hold the rights, licences and permissions needed for content, trademarks, photographs, video, data and other materials you supply
• review deliverables and report material errors within a reasonable time
• use the services in accordance with the Acceptable Use Policy and applicable law
• maintain appropriate internal controls for your accounts, staff access and exported data.

You remain responsible for your business decisions, customer communications, legal notices, claims, prices and regulatory obligations. We may help implement approved material, but we do not become your legal, financial, tax, insurance, safety or repair adviser.

7. Revisions, support and allowances

Included revisions, updates, support and usage allowances are defined in the Agreement. Unless the Agreement says otherwise, unused monthly time does not roll over and requests should be provided as consolidated instructions.

Fixing a defect in the agreed implementation is not treated as a discretionary content update. New features, changed requirements and work outside the agreed scope may require a separate quote.

Support is provided under the Service Level and Support Policy and any service levels expressly stated in the Agreement. We do not promise uninterrupted availability or a particular response time unless that promise is written into the Agreement.

8. Intellectual property

You retain ownership of your domain, brand assets, original content, photographs, video, customer information, submitted leads and other materials you provide. You grant us a limited licence to use those materials as reasonably necessary to deliver, maintain and support the services.

Powder OS retains ownership of its pre-existing and reusable intellectual property, including its platform, software, components, templates, design and animation systems, internal tools, processes and know-how. Your Agreement gives you the right to use the delivered service for the agreed purpose and term; it does not transfer our reusable platform or underlying systems.

Ownership of any project-specific deliverable not covered above is determined by the Agreement. Third-party software, fonts, media and services remain subject to their own licence terms.

Where required, a transfer, buyout, migration, static export or content-export pathway must be agreed in writing. Its scope, timing, technical limits and price should be recorded before work begins or in a later written variation.

9. Confidentiality and data

Each party must protect the other party's confidential information and use it only for the Agreement, except where disclosure is authorised, required to deliver the services, or required by law.

Our handling of personal information is described in the Privacy Policy. Where we handle information on your behalf in a client website or connected workflow, the Agreement may allocate additional privacy, security, retention and incident-response responsibilities. You are responsible for ensuring that your own customer-facing privacy notices and collection practices match the deployed service and applicable law.

10. Third-party services and integrations

Third-party services are subject to provider availability, pricing, terms, technical limits and changes outside our control. An integration is not committed until access, permissions, supported data flows, security, feasibility and scope have been confirmed.

We are not responsible for a third-party outage or change that we did not cause, but we will provide the support included in your Agreement to help diagnose and manage its effect.

11. AI-assisted features

AI-assisted features are supplied only when included in the Agreement and are also governed by the AI Services Policy. Outputs can be incomplete or inaccurate and require appropriate human review.

An AI photo pre-assessment is an indicative first look only. It is not a formal quote, physical inspection, diagnosis, repair decision or safety-critical assessment.

12. Cancellation and termination

Cancellation, early termination, downgrade and add-on rules are set out in the Agreement and the Refund and Cancellation Policy. We do not promise that an add-on or fixed-term subscription can be cancelled at any time.

Either party may terminate for a material breach that is not remedied within a reasonable written cure period. A party may act immediately where necessary to address unlawful activity, a serious security risk, insolvency or a breach that cannot reasonably be remedied.

On termination, you must pay amounts properly due for services already provided and any other amount expressly payable under the Agreement, subject to applicable law. Access, export, transition, retention and deletion will be handled in accordance with the Agreement and applicable law.

13. Service standards and outcomes

We will provide the services with due care and skill. We do not guarantee search rankings, enquiry volumes, revenue, business outcomes, uninterrupted availability or compatibility with every future device or third-party service.

Nothing in the Agreement excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including any rights available under the Australian Consumer Law.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the Agreement was made. Any further agreed liability limits must be stated in the Agreement and operate only to the extent permitted by law.

14. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside its reasonable control, including a widespread network failure, utility outage, natural disaster, government action or third-party platform incident. The affected party must take reasonable steps to reduce the impact and resume performance.

15. Changes to these terms

We may update these terms to reflect changes to the services, law or business operations. Updated terms apply prospectively from the date published. A change does not rewrite an existing fixed-term Agreement unless that Agreement permits the change or both parties agree to it.

16. Disputes and governing law

If a dispute arises, each party should first give the other written details and allow a reasonable opportunity to resolve it in good faith. This does not prevent either party from seeking urgent relief or using a right or remedy available under law.

The Agreement is governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and courts entitled to hear appeals from them.

17. Contact

Notices and service enquiries should be sent using the contact details in your proposal, Agreement or latest correspondence with Powder OS. A notice is effective when received through an agreed contact channel.

This policy explains the cookies and similar browser technologies used on powderos.app.

Current use

The current website does not use advertising or marketing cookies.

It uses local browser storage for two preference settings:

• your light or dark theme choice
• whether site sound is muted.

Local storage is not a cookie. The information remains on your device and is used only to restore those preferences.

Analytics and performance

We use Vercel Web Analytics to measure aggregate website traffic and Vercel Speed Insights to understand page performance. Vercel Web Analytics is designed to operate without cookies and without identifying a visitor across different websites or days.

These services may process page paths, referral information, browser and device details, approximate location and performance measurements. See the Privacy Policy for more information.

Your choices

You can clear local storage and cookies through your browser settings. Clearing the stored preferences will reset the site's theme and sound choices. Blocking site storage may affect those preferences but should not prevent access to the policy pages.

Changes

If the website later introduces a tool that uses additional cookies or browser storage, we will update this policy and introduce any choice or consent mechanism required for that use before relying on it.

This policy explains the general approach to cancellations, refunds and service credits for Powder OS services. Your accepted proposal, order form or service agreement contains the terms specific to your project and takes priority where it is more specific.

Change-of-mind cancellations

Unless your Agreement states otherwise, we do not provide a refund merely because you change your mind after work has started or a fixed subscription term has begun.

Before work starts, we will consider a written cancellation request and refund any amount that is not reasonably required to cover work already performed, committed production time, non-cancellable third-party costs and other loss directly caused by the cancellation.

Nothing in this policy limits a right or remedy that cannot lawfully be excluded.

Launch fees

The launch fee funds the agreed strategy, content organisation, design, development, configuration, testing and deployment work. It is earned as that work is performed, not only when the website launches.

If a project ends early, any refund or remaining amount will be assessed against completed work, approved commitments, non-recoverable third-party costs and the specific termination terms in the Agreement.

Subscription cancellations

Unless the Agreement says otherwise, plans have a 12-month initial term. Monthly billing is a payment schedule and does not create a month-to-month right to cancel during that initial term.

An eligible customer may separately agree to a longer term in exchange for a reduced launch fee. Any early-termination amount must be expressly stated in the Agreement and remains subject to applicable law.

After the initial term, a subscription continues month-to-month unless another renewal arrangement was agreed. Either party may end a month-to-month subscription with at least 30 days' written notice. Cancellation is not retrospective, and fees that fell due before the effective cancellation date remain payable.

Annual payments

An annual subscription is paid upfront for the agreed term. If you end it early for convenience, any refund is determined by the Agreement and applicable law. The 20% annual-payment discount applies only to the subscription component and may be taken into account when calculating any agreed refund.

Add-ons and third-party costs

Add-ons may have their own minimum period, usage commitment, setup fee or cancellation requirement. An add-on is not cancellable at any time unless the Agreement expressly says so.

Paid media, software subscriptions, licences, usage charges, domains, premium assets and other third-party costs are refundable only to the extent we can recover them from the provider or the law requires a refund.

Service problems

Tell us promptly if you believe a service has not been delivered as agreed. We will investigate and, where appropriate, correct the issue, re-perform affected work, provide a proportionate credit or refund, or offer another remedy required by law.

If a service has a major problem and the Australian Consumer Law applies, you may have rights to cancel the affected service and receive a refund for the part not properly provided. Those rights cannot be excluded by this policy.

Cancellation by Powder OS

We may suspend or terminate services for material breach, non-payment after notice, unlawful use, a serious security risk or another ground stated in the Agreement. Where reasonable, we will provide written notice and an opportunity to remedy the issue.

If we end a service for convenience and you are not in breach, we will refund prepaid fees for the undelivered part of that service, less any amount properly due under the Agreement.

How to request a cancellation or refund

Send the request in writing through the contact channel in your proposal, Agreement or latest correspondence. Include the service, invoice, reason for the request and the outcome you are seeking. We may request information reasonably needed to verify and assess the request.

Approved refunds are returned through the original payment method where practical. Processing time can depend on the payment provider.

This policy applies to powderos.app and to any website, hosting, messaging, upload, portal, integration or managed service that Powder OS provides to you.

Responsible use

You must use the services lawfully, securely and only for the purpose agreed. You are responsible for activity carried out through your accounts and for people you authorise to use them.

Prohibited use

You must not use, or help another person use, the services to:

• break a law, court order or regulatory requirement
• infringe intellectual property, privacy, confidentiality or other rights
• publish material that is fraudulent, deceptive, defamatory, threatening, abusive or unlawfully discriminatory
• collect, upload or disclose personal or sensitive information without the authority, notice, consent or other legal basis required for that activity
• send spam or commercial electronic messages without the required consent, sender identification and unsubscribe controls
• distribute malware, malicious code or content intended to compromise a person, device, account or network
• probe, scan, bypass or defeat security, authentication, access controls, rate limits or technical restrictions
• interfere with service availability or place an unreasonable load on infrastructure
• gain unauthorised access to data, systems or accounts
• misrepresent AI-assisted output as a verified professional, safety-critical or repair decision
• use the services in a way that exposes Powder OS, a provider or another customer to material legal, security or reputational risk.

Content and permissions

You must have the rights and permissions needed for content and data you provide. You must not instruct us to copy a third-party website, brand, photograph, text, database or software without lawful authority.

We may ask you to remove, replace or substantiate material where there is a reasonable concern about legality, accuracy, licensing or safety.

Security and access

You must keep credentials confidential, use appropriate access controls, remove access for former staff and notify us promptly of suspected compromise. You must not share an individual login where the service provides separate user access.

Monitoring and enforcement

We do not routinely review all customer content. We may investigate suspected misuse and preserve or disclose information where authorised or required by law.

Where practical, we will ask you to remedy a breach before restricting service. We may immediately block content, suspend access or take protective action where reasonably necessary to address unlawful activity, active abuse, a security incident, harm to another person or a serious threat to the services.

Enforcement will be proportionate to the risk. You remain responsible for fees properly due during a suspension caused by your breach, subject to the Agreement and applicable law.

Reporting misuse

Report suspected abuse or a security issue through the contact channel in your proposal, service agreement or latest correspondence. Provide enough detail for us to identify the affected service and investigate safely.

This policy applies when an Agreement includes an AI-assisted feature provided or managed by Powder OS. It also applies to the assistant on the powderos.app website itself.

The assistant on this website

The website assistant is an AI feature. What you type into it is sent to our model provider to produce a reply, so please do not put anything confidential or sensitive into it. We do not store or log the conversation ourselves; the provider's own handling of it is governed by their terms.

The assistant writes its own side of the conversation. It has not been given our pricing, plan inclusions or usage allowances, so when you ask about those it displays material we wrote in advance rather than describing it from memory — that material is what you should rely on. Anything the assistant says in its own words is general information, not a quote, a commitment or advice about your situation. If a number matters to you, ask us for it in writing.

AI-assisted, not autonomous

AI features are intended to help organise information, prepare an initial response, answer bounded questions from approved material or produce an indicative first look. They support human work; they do not replace professional judgement.

Outputs may be incomplete, inaccurate, outdated, biased or unsuitable for a particular situation. You must arrange an appropriate human review before relying on or communicating an output that could affect a customer, vehicle, repair, price, safety decision, legal position or other material interest.

Photo pre-assessment

An AI photo damage pre-assessment is indicative only. It is not a formal estimate, quote, physical inspection, diagnosis, repair method, insurer decision or safety-critical assessment. Image quality, hidden damage and missing context can materially affect the result.

A qualified person must inspect the vehicle and approve any estimate, repair scope or safety decision through the workshop's normal process.

Inputs and personal information

You must have authority to provide prompts, photographs, documents and other input. Do not submit information that is unnecessary for the approved workflow, unlawfully obtained, subject to a conflicting confidentiality duty, or prohibited by the Agreement.

Where an AI workflow handles personal information, the collection notice, access controls, provider configuration, retention settings and human-review process must match the deployed service and applicable law. Provider and data-location details depend on the service selected for the project and must not be assumed from general website copy.

Acceptable use

You must not use an AI feature to:

• make a fully automated decision with a legal, safety-critical or similarly significant effect unless the workflow has been specifically approved and lawfully implemented
• generate deceptive, unlawful, infringing, abusive or discriminatory material
• impersonate a person or conceal that content is AI-assisted where disclosure is required
• bypass professional inspection, approval or record-keeping requirements
• test or extract confidential system instructions, provider controls or another customer's data.

Output rights and records

AI output may not be unique, and another user may receive similar material. Ownership and permitted use are subject to the Agreement, applicable law and relevant provider terms. You are responsible for reviewing output for accuracy, confidentiality, intellectual-property risk and suitability before use.

Where the workflow affects a material customer decision, you should retain an appropriate record of the input, output, human review and final decision.

Availability and changes

AI providers and models can change, restrict or discontinue features. We may adjust, replace, limit or suspend an AI feature to address provider changes, safety, quality, legal or security concerns. Any material effect on an active contracted service will be handled under the Agreement.

The information on powderos.app describes Powder OS, its general approach and services that may be available. It is provided for general information and is not a proposal, quote or promise to deliver a particular feature.

No professional advice

Website content is not legal, financial, tax, insurance, compliance, engineering, safety or vehicle-repair advice. Obtain advice appropriate to your circumstances before acting on information that could materially affect your business or customers.

Proposals control scope

Services, prices, inclusions, allowances, timing, technology, hosting location, integrations and third-party costs depend on the agreed project. They are committed only when recorded in an accepted proposal, order form or service agreement.

References to future capability or integration-ready foundations do not represent an unfinished feature as currently available.

No outcome guarantee

We do not guarantee search rankings, enquiry volume, conversion rates, revenue, business growth or uninterrupted website availability. Examples and descriptions illustrate an approach; actual results depend on the project, customer inputs, market, third-party services and other factors.

Accuracy and availability

We take reasonable care when preparing website content, but information may change and may not be complete for every situation. We may update, remove or correct content without notice.

The website and third-party links may occasionally be unavailable. We are not responsible for third-party content, availability or privacy practices merely because we link to or integrate with a provider.

Copyright and permitted use

Unless otherwise stated, the design, text, graphics, animation, code, video, audio and other content on powderos.app are owned by or licensed to Powder OS and are protected by intellectual-property laws.

You may view the website and make a reasonable internal copy for evaluating our services. You must not reproduce, publish, sell, scrape, modify, reverse engineer or commercially exploit website content without permission, except where law allows it.

Powder OS and associated names, logos and visual identity must not be used in a way that suggests endorsement, partnership or affiliation without written permission.

Third-party trademarks and depicted products

Vehicles and other products depicted on this website, including in 3D renders and animation, are original digital artworks created for illustrative purposes. Powder OS is not affiliated with, associated with, sponsored by or endorsed by any vehicle manufacturer, and no such relationship is implied. All third-party trademarks, trade names and trade dress remain the property of their respective owners and are not used to indicate any endorsement of Powder OS.

Third-party content attributions

The homepage vehicle-reveal video includes the 3D model "Honda Civic SiR-II (EG) '93" by Asadawut.Kaewma (https://sketchfab.com/3d-models/honda-civic-sir-ii-eg-93-d17fb2ff91c4496e8d6049fa7cd6d056), used under the Creative Commons Attribution 4.0 licence (https://creativecommons.org/licenses/by/4.0/) and modified for this production.

Statutory rights

Nothing in this disclaimer excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, including any applicable rights under the Australian Consumer Law.

This policy explains the general support approach for managed Powder OS services. Your proposal or service agreement defines the support, maintenance allowance and any service level purchased for your plan.

Support scope

Standard support may include:

• investigating faults in the agreed implementation
• routine maintenance and supported software updates
• monitoring and responding to relevant security or availability issues
• managing hosting, backups and platform configuration included in the plan
• content or configuration changes within the plan's stated allowance
• coordinating with an included third-party provider where access and scope permit.

New features, redesigns, large content changes, new integrations, production work and requests beyond the included allowance are not support incidents and may be quoted separately.

Requesting support

Use the support channel identified in your proposal, service agreement or latest service correspondence. Include the affected website or service, a clear description, steps to reproduce the issue, relevant screenshots and the business impact.

Do not send passwords, secret keys or sensitive customer information through an unapproved channel.

Priority and response

We prioritise requests according to severity, customer impact, security risk and the support level in the Agreement. Acknowledgement and resolution are different: complex incidents, third-party faults and issues requiring customer access or approval can take longer to resolve.

Response or restoration targets apply only where they are expressly stated in the Agreement. Unless agreed in writing, this policy does not create a guaranteed response time, resolution time or uptime commitment.

Maintenance

We may perform planned maintenance to keep services secure, supported and reliable. Where maintenance is likely to cause material disruption, we will provide reasonable notice when practical.

Emergency maintenance may be performed without advance notice where needed to address an active vulnerability, incident, provider requirement or serious stability risk.

Customer dependencies

Support depends on timely access, accurate information and reasonable cooperation. You are responsible for your own devices, internet connection, staff access, third-party accounts that you control, and changes made outside the managed scope.

Delays caused by missing access, approvals or information pause any applicable target for the affected request.

Exclusions

Unless the Agreement says otherwise, support does not cover:

• faults caused by unauthorised changes, misuse or a breach of the Acceptable Use Policy
• unsupported software, devices, browsers or third-party services
• customer network, hardware or account-administration issues
• third-party outages or policy changes outside our control
• restoration of information deleted outside the agreed backup and retention settings
• work outside the contracted scope or allowance.

We will still provide reasonable diagnostic help within the purchased support level and can quote additional work where appropriate.

Security incidents

Report a suspected security incident promptly through the agreed urgent contact channel. We may temporarily restrict access or functionality to contain risk while we investigate. Incident communication, notification and remediation responsibilities are handled under the Agreement, the Privacy Policy and applicable law.

Service credits

A service credit or refund is available only where it is stated in the Agreement or required by law. It is not automatic for maintenance, a third-party incident or an event outside reasonable control.